Frequently Asked Questions
Discover everything you need to know about our luxury collections and services.
How can I ensure the authenticity of my S.T. Dupont product?
Every S.T. Dupont creation comes with an authenticity card and a unique serial number engraved on the product. To guarantee genuine quality, always purchase directly from our official website or authorized luxury retailers.
What are your shipping options and delivery timelines?
We offer complimentary standard shipping on all orders over $200. Delivery typically takes 3-5 business days for domestic orders, while international shipping may take 7-10 business days depending on customs processing.
What is your return policy for luxury items?
We accept returns within 30 days of delivery, provided the items are in their original, unused condition with all protective packaging and tags intact. Please note that personalized or engraved items are final sale.
Do S.T. Dupont lighters and pens come with a warranty?
Yes, all our writing instruments and lighters are covered by a 2-year international warranty against manufacturing defects from the date of purchase. Please retain your invoice and stamped guarantee card.
How do I refill and maintain my S.T. Dupont lighter?
To maintain peak performance, we recommend using only genuine S.T. Dupont gas refills and flints. Specific refill colors (Gold, Blue, Red, or Green) are required based on your lighter model; please refer to the underside of the filler cap.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.